Bg9 is committed to protecting the privacy and security of every member's personal data. This policy clearly explains what information we collect, how it is used, and the measures we take to keep it secure.
Six ways bg9 ensures your personal data is always protected and fully within your control.
Every bit of data travelling between your device and bg9's servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia. No third party can intercept or read your information.
Bg9 has never and will never sell, rent, or share your personal data with third parties for marketing or commercial purposes without your explicit consent. Your data belongs to you alone.
Bg9 only collects data that is strictly necessary for service delivery. We do not retain irrelevant information and actively delete data that is no longer needed in accordance with our data retention policy.
As a bg9 member, you have the full right to access, correct, download, or request the deletion of your personal data at any time. Our support team is ready to assist you through this process promptly.
Bg9's KYC process is conducted through secure, encrypted channels. Submitted identity documents are stored in a protected environment and are accessible only to authorised personnel.
Bg9 believes transparency is the foundation of trust. This Privacy Policy is written in plain, easy-to-understand language — not filled with legal jargon — so you know exactly what happens with your data.
Bg9 only collects information that is strictly necessary to provide you with the best service.
Full name, identification number, date of birth, gender, and nationality collected during registration and the KYC process.
Email address, mobile number, and residential address used for account communications and security verification.
Bank account or e-wallet details registered in your name, used to securely process deposits and withdrawals.
IP address, device type, operating system, browser version, and session data used for security purposes and service improvement.
Gaming records, betting history, wins and losses, and bonus usage — retained for account management and regulatory compliance.
Session cookies, language preferences, display settings, and anonymised analytics data that help us improve your experience on the bg9 platform.
Your data is protected by 256-bit SSL encryption and stored on secure servers that comply with international security standards.
Important Note: This Privacy Policy describes bg9's privacy practices and applies to all information collected through the bg9.im website and related applications. By using the bg9 platform, you agree to the collection and use of information as described in this policy.
Bg9 collects your personal information through several means — directly when you interact with our platform, automatically as you browse our website, and occasionally through trusted third-party sources for identity verification purposes.
When you register a bg9 account, you are required to provide your full name, email address, mobile number, date of birth, and password. During the KYC verification process, you will need to submit a copy of a valid identity document such as a Malaysian identity card, passport, or driving licence. This information is required to verify your identity and ensure the security of your account.
Additionally, when you make a deposit or request a withdrawal, bg9 collects your bank account or e-wallet details. This includes the bank name, account number, and account holder name. bg9 does not store credit or debit card details — any card transactions are processed directly by certified payment processors integrated with our system.
Like most online platforms, bg9 automatically collects certain technical information when you use our services. This includes your IP address, browser type and version, device operating system, visit time and duration, pages visited, and links clicked. This information is used solely for security, fraud detection, and service improvement purposes.
Bg9 uses the information collected for clear and lawful purposes. We do not use your data for purposes not stated in this policy without first obtaining your consent.
Bg9 not use your personal data for third-party advertising or sell it to any marketing company. Any promotional communications from bg9 relate solely to bg9 services.
Bg9 takes a strict approach to data sharing. We only share your information in limited and lawful circumstances. Below is a complete list of parties who may receive your data and the legitimate reasons for such sharing.
Bg9 works with carefully selected technical partners to deliver parts of our services — including payment processing, identity verification, cloud services, and analytics. All service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by bg9.
Bg9 may be required to disclose your information to government authorities or law enforcement bodies where required by applicable law, court order, or official investigation. bg9 will notify you of any such disclosure where permitted by law.
In certain cases involving fraud, platform abuse, or serious violations of the Terms and Conditions, bg9 may share necessary information with relevant parties for investigation and legal action purposes. Such sharing is always carried out responsibly and only to the extent required.
Bg9 never share your personal data with marketing companies, third-party advertisers, or any entity not mentioned in this policy. If you receive a communication claiming to be from bg9 but requesting sensitive information through external channels, it may be a fraud attempt — contact bg9 support immediately.
Protecting members' personal data is bg9's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always safe from unauthorised access, modification, or disclosure.
All communications between your device and bg9's servers are protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases, including passwords and financial details, is encrypted using strong encryption algorithms and cannot be read even by regular bg9 staff.
Access to members' personal data within the bg9 system is restricted to staff who require it to perform their job duties only. All staff undergo thorough background checks and regular security awareness training. Every access to sensitive data is logged and periodically audited.
Bg9's systems are monitored 24 hours a day, 7 days a week to detect any suspicious activity or intrusion attempts. Our security team responds swiftly to any identified threats to protect the data and assets of all members.
While bg9 takes all reasonable precautions, no system can guarantee 100% absolute security. You also play an important role — make sure your password is strong, unique, and never shared with anyone.
As a bg9 member, you have the following rights regarding the personal data we hold. bg9 is committed to facilitating the exercise of these rights within a reasonable timeframe.
| Your Rights | Description | How to Exercise These Rights |
|---|---|---|
| Right of Access | Requesting a copy of all personal data bg9 holds about you. | Reach bg9 support via live chat or email. |
| Right to Rectification | Correcting any inaccurate or outdated information in your account. | Log in to your account and update it under the profile section, or contact support. |
| Right to Erasure | Requesting the deletion of your personal data, subject to bg9's legal obligations. | Contact bg9 support in writing stating your request. |
| Right to Restriction | Requesting that the processing of your data be restricted under certain circumstances. | Contact the bg9 support team for further assistance. |
| Right to Portability | Receiving your data in a machine-readable format for transfer to another platform. | Submit a written request to the bg9 support team. |
Bg9 will process all privacy rights requests within 30 business days. For complex requests or those involving large volumes of data, we will notify you if additional time is required.
Bg9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the bg9 platform, particularly those related to login security and session verification.
Bg9 retains your personal data for as long as your account is active or as long as necessary to provide services to you. When you close your account, we will delete or anonymise your personal data within a reasonable period, subject to the following exceptions:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Bg9 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever we make significant changes, we will notify you via your registered email or a prominent notification on the bg9 platform before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date the most recent changes were made. We encourage you to review this page periodically to stay informed about how bg9 protects your privacy.
The current version of this Privacy Policy takes effect from 1 January 2026. Continued use of the bg9 platform after any changes are published will be considered as acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bg9 manages your personal data, please contact us through the following channels:
The bg9 privacy team will endeavour to respond to all enquiries within 3 business days. For formal data rights requests, we require up to 30 business days to fully process and fulfil your request.
For more information about your rights and responsibilities when using the bg9 platform, please also read Terms and Conditions our complete one.